Terms and Conditions

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  1) Legally Binding Agreement: 

By signing a contract with Veterans Exterior Cleaning, LLC., you are signing a legally binding contract for work to be completed at an agreed-upon price. 

2.) Product Warranties: 

All warranties are limited to those offered by the manufacturers of the products used. Veterans Exterior Cleaning, LLC. makes no additional warranties. If you ever have a concern regarding our work, Veterans Exterior Cleaning, LLC. should be notified immediately.

3.) Water Usage: 

By approving the service, you agree to provide Veterans Exterior Cleaning, LLC. the right to use an on-site water supply as needed to complete the stated project without compensation. If an exterior water supply is required, it will be at an additional charge. It is the customer's responsibility to make sure the water supply is on and in working order before we arrive. Additional charges will be applied if water is not available. 

4.) Courtesy: 

While Veterans Exterior Cleaning, LLC. is on location and performing work on your property, you are responsible for keeping all children and pets, as well as other individuals away from the work area. This is for your safety as well as our own. 

5.) Payments: 

Payments to Veterans Exterior Cleaning, LLC. are due as per the contract schedule and are to be paid by check, cash, or ACH. All balances are ALWAYS due upon completion of the job. Any variance to this policy must be agreed upon and in writing in our agreement. The customer agrees to pay any collection cost incurred by Veterans Exterior Cleaning, LLC. related to the collection process of outstanding balances. 

6.) Scheduling: 

Scheduling in a business which productivity relies upon the weather can be difficult. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however, circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes. 

7.) Removal and Replacement of Deck or Patio Contents:

Removal and replacement of grills, deck furniture, planters and any other items are the responsibility of the homeowner. Should we need to remove items from the work area, we will not be responsible for any damage, breakage, or storage issues. An additional charge may be applied for the time and labor devoted to the removal of these items. 

8.) Damages:

Veterans Exterior Cleaning, LLC. is not responsible for damages due to improperly installed siding, loose singles, or siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, lose or improperly installed futters, and leaders and improper caulking. In every aluminum siding case and in some cases with vinyl siding, the sun and weather will bleach the color or cause fading. Power washing, which entails the removal of chalky, gritty, or failing surface materials may cause the faded aspects of the vinyl or aluminum to stand out. Veterans Exterior Cleaning, LLC. will not be responsible for such conditions. Veterans Exterior Cleaning, LLC. will not be responsible for loose mortar that may dislodge during the cleaning process. 

9.) Stains:

Some stains cannot be removed by power washing. Tree sap, artillery fungus, splatters from stains and paints are examples of materials that cannot be removed by conventional means. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all.

10.) Watertight:

Veterans Exterior Cleaning, LLC. expects your property to be in good repair and weathertight. This includes but is not limited to all electrical services including receptacles and light fixtures. Doors and windows shall also be weathertight. Veterans Exterior Cleaning, LLC. is not responsible for damages because of water infiltration from poor or improper installation, maintenance, or repair of electrical-related items or doors or windows. Veterans Exterior Cleaning, LLC. cannot guarantee removal of artillery fungus from exterior house surface. 

11.) Window Spotting:

Windows may become water spotted as result of our services. Window cleaning is NOT included. 

12.) Concrete:

The appearance of concrete depends on several factors most linked to when the concrete was initially poured and cured. When concrete with dirt, mold, mildew, algae and other pollutants and stains is cleaned, the concrete will then reveal all imperfections that the pollutants and stains have covered up. The customer understands that not all concrete will look the same even on the same driveway, patio, sidewalk, or concrete slab.